5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of providing the service that property supervisors want, but too often do not because of a lack of continuing excellent control procedures.
Safety guard businesses are unlike any seller a home manager usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your guards. In the majority of cases they likely are, but it’s crucial to implement a method of verification and quality control to ensure that problems associated with the deficiency of performing these tasks don’t begin to happen.
In this article we’ll talk five (5) easy actions to improving your safety guard service and achieving everything you picture as your ideal keyholding Enfield.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and inquire does it seem decent.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation can tell you a good deal about what to expect from that guard and it provides you an opportunity to request another guard if you feel it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double bank?
Determine the response to each of these questions and be sure they fit with what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their job is not significant and they begin to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the two methods of remote supervision that prove most effective are:
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your premises. These monitoring systems allow the security guard company to track the log and time the activity of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the safety guard company provides a method of making sure each guard is safe and alert. Using guards check-in regularly together with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be sure the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.