Terms and Conditions
1. DEFINITIONS
"Booking form" means the booking form issued to the client by Smart Training Solutions.
"The client" means the client identified in the booking form and /or invoice.
"The date(s) for the training services" means the date(s) upon which the training services are to take place as set out in the booking form and/or invoice.
"Delegates" means the numbers of the client’s staff who are to receive the training services as set out in the booking form.
"Expenses" means expenses (where relevant) incurred in respect of travel and accommodation wholly and necessarily for the purposes of the agreement.
"The trainer" means the person delivering the Training Services. "The training location" means the place at which the training services are to be provided by Smart Training Solutions as set out on the booking form and/or invoice.
2. TRAINING SERVICES AND LOCATION
Smart Training Solutions shall provide the training services on the date, time and at the location stated in accordance with these terms and conditions.
3. TRANSFERS, CANCELLATION AND POSTPONEMENT
Cancellation by a delegate will be charged at 100% of the course costs, if the course start date is within 15 working days. All other cancellations will be charged at 20% of the course fee.
A delegate can be transferred from a course to the same or similar course, running within 3 months of the original course commencement date. Transfers made within 15 working days of the course start date will be charged at 50% of the original course fee. All other transfers will incur no charge.
Notification of any cancellation within 15 days must be made in writing to the Training Manager at Smart Training Solutions, 151 Manchester Road, Heaton Norris, Stockport, Cheshire, SK4 1NL or via email to info@smart-training-solutions.co.uk.
4. DELEGATES
Delegates shall act reasonably throughout the training. Smart Training Solutions may remove a delegate from a course, where, in the opinion of the trainer, the delegate is behaving unreasonably.
It is the responsibility of the client to ensure that the delegates meet the specified course pre-requisites.
5. CHARGES AND PAYMENT
The charges for training services shall be paid within 28 days of receiving an invoice.
In the event that the client fails to make payment in accordance with this agreement, Smart Training Solutions may charge interest at the statutory interest rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 and amendments.
6. CONFIDENTIALITY
The parties shall treat as and keep confidential all information whether of a technical, commercial or any other nature relating to the other party and shall not, during the period of this agreement, or at any time after its termination, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this agreement.
7. MATERIALS
All material supplied by Smart Training Solutions remains the copyright of Smart Training Solutions and no copies may be made without prior written agreement.
Smart Training Solutions reserves the right to modify both the course syllabus and schedule as it sees fit. Where possible, seven days notice will be provided to the customer and an alternative solution offered.
8. HEALTH AND SAFETY
The parties shall comply with all applicable health and safety legislation.
