|Managing Customers Effectively
||This Managing Customers Effectively is designed for delegates to help to develop quality communication skills and relationships with customers. The behaviour of the delegates and those around them will come under scrutiny as we determine the best way of having an impact on others and communicating with maximum effect.
It will encourage delegates to look at themselves as a customer service specialist, the part they play and how they can influence and manage customers effectively. Delegates will also examine in detail the use of influential and assertive behaviour when the situation demands it.